Frank Goes the Extra Mile (Computer Geeks Style)

13.11.19

Computer Geeks service desk

We’ve always prided ourselves on delivering a high level of customer service.  And, because we walk, talk, eat and sleep IT, seeing an issue through to full resolution as quickly and efficiently as possible comes naturally to us.  After all, the smallest IT issue can cause a client’s business to suffer immeasurably.  Plus, we love a challenge.

So, when Frank, a valued member of our Service Desk team, was highly commended by our client, Lifting Gear and Safety (LGS), we were as proud as punch.  Frank pulled out all the stops. He worked on an issue until 2:00 am, ensuring it was fully resolved.  Brian of LGS couldn’t have been more impressed with his work ethic.

“It’s totally invaluable to have someone like Frank on your team. I hope it, at least, highlights to others that sometimes we have to go the extra mile. I’ve told the story to everyone in LGS to both highlight Frank, but moreover, what we should do when things don’t go according to plan.”

Brian Curtin, LGS

Brian was kind enough to send a thank-you gift for Frank and has made a shining example out of him within his own organisation. Of course, we need to ensure that we adhere to the Geeks in-house staff recognition policy too. So, we put our hero of the moment in the spotlight, bigged him up and had a little banter at his expense. Every hero should feel a little embarrassed but very much appreciated, right? Seriously though, nurturing our team is as important to us as nurturing partnerships with our clients.

We value dedication and friendliness as much as IT knowledge and experience when we’re recruiting, and we invest heavily in training.  We like to think this shows when we receive feedback from our clients.

How Can the Computer Geeks Service Desk Support Your Business?

Our Service Desk operates to a high standard and the team thrive on solving complex issues.  We offer tiered support, escalations, service level agreements and technical service delivery.  And with some members of our team being Microsoft Certified Professionals, we can tailor our support services to suit your business.

In addition to daily monitoring of your IT infrastructure, our Service Desk team are available between 8 am and 6 pm and our proactive monitoring processes have you covered 24/7. We also maintain and upgrade the security of your system with updates and reboots outside business hours.

We’re proud of the level of service that our Service Desk provides, and ultimately, our team are an extension of yours.