Remote Unlimited R+
Unlimited support, so your IT issues stay resolved.
Let us take full responsibility for the maintenance of your IT systems. We’ll minimise the occurrence of IT incidents through the successful delivery of Proactive Managed Services.
Remote Unlimited R+includes:
- Unlimited remote support – our fully-manned IT department is open for you in UK business hours, ready to take your call
- A Service Level Agreement (SLA) with critical incidents responded to within 30 minutes
- 24/7 365 Monitoring for all of your IT infrastructure
- Real-time support and servicing for all your IT infrastructure, including Managed Threat Protection (Antivirus cover and Endpoint Management)
- Unlimited backup licenses for your virtualized servers
- Fully-automated backup strategy and alerting any failures or warnings
- Regular executive summary reports, giving you peace of mind that your investment is resulting in healthy systems and happy users
When you need them, they’re there.
Robert Anderson, CEO Penstripe
Tailored to you
Our Managed Services Agreement is tailored to your business needs. We construct a suitable IT support service level to support you. This includes support for incidents, proactive management and ongoing support for IT managers. We can also provide an IT procurement service, obtaining hardware, software, warranties or 3rd party IT service agreements, cloud platforms and web products and services on your behalf.