IT Service Desk & Support Solutions
Get unlimited remote support with Computer Geeks. Our IT service desk and support solutions help businesses in Bristol and across the UK run smoothly. While they focus on growth, our experienced help desk takes care of the tech.
Solve IT issues for good
For businesses that depend on technology every day, having access to a team of reliable IT experts can be a huge advantage.
Computer Geeks’ IT support service desk provides a lifeline for businesses that require fast and efficient solutions to IT issues. From quick fixes to complex problem solving, our highly skilled and expertly trained team are on hand to support you with whatever you need.
Having issues with IT support?
So many businesses put up with an inadequate service desk. That might be because your IT support company doesn’t support the direction you want to go in. Or maybe you’re growing quicker than your current IT service desk can handle. If your help desk contract is coming to an end, you’ll undoubtedly be looking for an alternative.
Perhaps you have no IT service desk at all. That could be no dedicated IT staff, an IT manager that’s just left or an IT savvy Managing Director who wants their time freeing up. Either way, the result is issues with IT and no simple way to solve them. As your company grows, you’ll become more reliant on IT, especially if you have specific projects in mind like moving to the cloud, which require assistance.
A convenient extension to your team
Our team of friendly, professional engineers are always ready to respond to your queries in a way that’s convenient for you, whether via phone, email or our dedicated support portal.
We specialise in supporting SMEs, integrating help desk assistance into the IT framework of your businesses so that we can remotely service your computers, servers and network in an efficient and secure way.
Here’s what you can expect:
• Unlimited remote support
Customers get access to our service desk every working day in business hours 8am-6pm.
• Fast response times
If it’s an urgent support request, you’ll get a response within 15 minutes based on our service level agreement.
• A single point of contact
If anything goes wrong, customers have an accountable service desk on hand for user support requests.
• Experienced help desk
Our service desk looks after multiple clients, so it’s likely that your engineer will have seen the issue before to save time with fast ticket resolution.
• Award winning IT service desk
Computer Geeks was named amongst Britain’s 50 Best Managed IT Companies.
Find out more about our IT service desk and support solutions! Call us on 0117 325 0370
Truly bespoke IT service desk
Our services are the perfect fit for businesses with 20-100 users. You also have the option to scale services based on the number of devices or employees and the complexity of your IT infrastructure.
It all starts by getting to know your business. Our Managing Director will typically travel to your office, meeting your employees and getting to know about your ambitions and current IT setup.
This is all done pre-contract. It means that discovery and understanding of service desk requirements is extremely deep. With a better understanding of your employees, practices, focus and channels, we can ensure the highest quality service desk from the start.
Above all else, we are service desk experts, extremely experienced in supporting the needs of ambitious small business owners for maximum customer satisfaction.
Phone, email or service desk software
Service requests are at the very core of our help desk offering. To make things easier for users, we offer several options for contact and customer requests:
- Employees can submit support tickets using our helpdesk software.
- Users can get telephone support from 8am-6pm on business days.
- You can also make help desk requests or submit queries by email.
We’re here to help with your service requests
No matter how or where you’re working, our friendly and reliable Geeks can provide the help you need. Get started with dedicated IT support from Computer Geeks today. Get in touch to find out more!
Give us a call: 0117 325 0370
Send us an email: hello@geeks.co.uk
