Computer Geeks Privacy Policy – External

CGeeks Limited (“Computer Geeks”, “we”, “us” or “our”) takes the privacy of its clients’ data very seriously.

This policy (together with our General Working Terms and Conditions http://geeks.co.uk/termsandconditions/ or, our Master Services Agreement or Hosting Services Agreement (as applicable to the products and services we provide to you) as well as any other documents referred to in these) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us when you purchase products or services from us or via us, or make enquiries or otherwise communicate with us.

A copy of this policy is available to view by visiting http://geeks.co.uk/privacy/ or contact your Computer Geeks representative who can provide you with a copy.

providing your contact details to us when you make an enquiry (whether by phone, in person or via electronic means), accepting a managed services agreement, a project agreement, a hosting services agreement, our General Working Terms and Conditions, or otherwise making a purchase of products or services from or via Computer Geeks, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is CGeeks Limited. Registered office: CGeeks Limited, Apartment 145, The Crescent, Hannover Quay, Bristol BS1 5JQ. Registered number 06774326 (England and Wales).

Our nominated representative for the purpose of the Act is our Director who may be contacted using the details set out at the Contact Us section below.

What information does Computer Geeks collect?

Computer Geeks will use the information that you provide to us to deal with your enquiry or to provide you products or services. Computer Geeks may, however, process the following data about you that you give to us:

  • Information you give to Computer Geeks. Information you give to us about you or your personnel, when requesting, accepting or using our products and services (including third party products), or completing a Master Services Agreement or a Hosting Services Agreement, fill in a support request (by phone, email, in-person or support ticket) , or if you or one of our representatives complete an enquiry form, enter a promotion or survey, when you, or your personnel, speak to or communicate with one of our representatives and when you report a problem with our products and services. The information you give us may include your (or your personnel’s) name, address, e-mail address, and phone number, your bank account details, usernames and passwords, and computer details (e.g IP Addresses, remote access codes, email addresses or account login details, credentials, and passwords).
  • Information Computer Geeks may have access to. The nature of the support services provided by Computer Geeks means that we may, if you have selected the relevant remote support service option, have remote access to your computer systems and the information which you store there.
  • already holds about you from our websites and telephone services. If you have used our website, or our telephone services previously, we may already hold other information about you.
  • Outsourced Service Providers – to make our services efficient, and robust, we outsource certain services such as the secure storage of passwords, and we may receive information about you from them.
  • Information Computer Geeks receives from other sources. We may collect or buy information from third parties about you. For example, if you purchase a third party product or service, that third party may provide us with information it holds on you in order for us to provide support services to you, or facilitate your purchase or renewal of such services.
  • . Information may be available about you publicly, or may be aggregated or anonymised by a third party. For example, we may apply demographic analysis of your postcode such as average household size, business size, average income, and the general location.

In these situations, we will usually have informed you when we collected that data from you that it may be shared internally. Any additional data that we collect about you will be combined with other data collected about you from these various information sources.

Sensitive Personal Data. Unless we make it clear otherwise, our policy is not to ask for any sensitive personal data from you (that is information about your, or your personnel’s) racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sexual life, or details of criminal offences). We, and our outsourced service providers may, however, require certain sensitive personal data to provide our services to you, or to deal with your enquiries. For example: If you ask us to create an online account with a large service provider on your behalf, to comply with their anti-terrorism policies, it might be necessary to ask you to disclose any relevant background information that they require.

If you choose to provide this sensitive personal data to us as part of a particular service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us, and our outsourced service providers, to use that information for the reasons described in this Privacy Policy, or as explained at the time you provide that information to us.]

  • Information about other people. If you provide information to us about any person other than yourself, such as your personnel, your clients, or your suppliers, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
  • Information from Clients 18 and Under. If you are aged 18 or under, you must obtain your parent or guardian’s permission beforehand to use our site, our telephone service, and to place orders, and whenever you provide personal information to us. Users without this consent are not allowed to provide us with personal information.

You will find that it is not compulsory to provide us with any additional information we request which is not necessary or reasonable in order to provide you with the services you have requested.

How is your personal information used?

The information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. In addition, we may use the information for the following purposes:

  • Information you give to Computer Geeks. We will use this information as follows:
  • To carry out our obligations arising from any contractual arrangements entered into between you and us, and to provide you with the information, products and services that you request from us;
  • To facilitate, in our capacity as a reseller, your purchase of certain third party products and services (such as Microsoft Hosted Solutions e.g. Office 365).
  • If you have elected to receive , we may send you our regular newsletter, and we may contact you by electronic means (e.g. by e-mail or SMS/ text or push messages to your smartphone) with information about goods and services of ours which are similar to those which you have purchased or negotiated with us about previously. If you have agreed that we may do so, we may also use your personal data to contact you by electronic means with information about other products and services of ours, ;]
  • To notify you about changes to our products and services.
  • Information Computer Geeks may have access to. If you have selected the relevant service option, we may access your stored information strictly only for the purposes of providing you the services or products which you have requested. We may use such remote access without requesting further permission from you. For more information on which of our services or products require remote support access see the General Working Terms and Conditions, or your Master Services Agreement.
  • Information Computer Geeks collects about you. We will use this information:
  • To provide our services;
  • To administer our site and telephone services, and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our products and services to ensure that information is provided in the most effective manner for you;
  • To keep information in compliance with our legal obligations.
  • Information Computer Geeks receives from other sources. We may combine the information you give to us with information which we collect about you and information which we collect or buy from third parties about you. We may use this information and the combined information we collect about you for the purposes set out above. For example, if you purchase a third party product or service, that third party may provide us with information it holds on you in order for us to provide support services to you, or facilitate your renewal of such services.

Disclosure of your Information

If we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.

Unless we have your express consent we will only disclose personal data to third parties as set out in this Privacy Policy or if this is required for the purpose of providing your services or dealing with your enquiry.

We are not responsible for the privacy practices of any external websites to which we have created links.

We do not sell, rent or trade your personal information to third parties for marketing purposes. We may, however, pass your primary contact details (email address and phone number) to a trusted third party who may be better placed to provide the services.

The data that we collect from you is processed by staff who work either for us, or for one of our outsourced service providers. Such individuals or organisations may be engaged in, among other things, the fulfilment of your services, the processing of your payment details and the provision of support services. We take reasonable steps to ensure that our staff protect your information, and are aware of their information security obligations. For example, each of our staff members sign a confidentiality agreement to govern and limit disclosure of client sensitive information to any third parties, and all staff are provided with guidance on how to deal with personal information.

Where your personal information is disclosed to any of our outsourced service providers for these purposes, they will only have access to the information needed to perform their functions, and our contractual arrangements with them do not permit them to use your personal information for their own purposes. We also take reasonable steps to help ensure that they will keep the information secure and confidential and that they will process it in compliance with the Act.

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes or use and analyse the information we collect so that we can administer, support, improve and develop our business. For example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day.

We may also disclose your personal information to our outsourced service providers, government bodies and law enforcement agencies, successors in title to our business and other suppliers we engage to process data on our behalf, for the purposes set out below or for other purposes approved by you:

  • Where we need third parties to process information, provide your services, process payments and provide support and other services on our behalf;
  • Where we sell part or all of our business to a third party, in which case we may disclose your personal data to the prospective or actual seller or buyer of such business or assets;
  • Where we are legally required to disclose your information or in order to enforce or apply our terms and conditions or other agreements; or to protect our rights, property, or safety or those of our clients or other third parties;
  • To assist crime prevention, fraud protection and minimise credit risk.

Unless required to do so by law, or as part of the services we provide to you, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Storing Your Personal Data

Where legal requirements have been complied with we may transfer personal data that we collect from you to locations outside of the European Economic Area for processing and storing. Your data may also be processed by staff operating outside the European Economic Area who work for us or for one of our suppliers. For example, such staff may be engaged in the provision of your services, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take such steps as reasonably necessary to make sure that your data is treated securely and in agreement with this Privacy Policy.]

We will retain your information for a reasonable period or as long as the law requires in accordance with our Data Retention and Data Destruction Policies. If you have any questions relating to our retention or destruction of your data, please contact us using the details set out in the Contact Us section below.

In accordance with the Data Protection Act 1998, we employ strict physical, electronic, and administrative security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage both on-line and off-line. Any personal data that is provided to us is stored on our secure servers and/or those of the service provider hosting our site on our behalf.

Access to information and other rights

The Act gives you the right to:

  • Access information that we hold about you. Your right of access can be exercised in accordance with the Act. If you require any such information, you must submit a written request and pay a fee of £10. We may also require proof of your identity before we supply the information to you;
  • Ask us to prevent processing that is causing – or is likely to cause – you substantial damage or distress;
  • Require us not to make certain decisions automatically if they significantly affect you;
  • Ask us to make any necessary changes to the personal data we hold about you in order to ensure that it is accurate and up to date;

Should you wish to contact us about any of these matters, please use the contact link set out at the Contact Us section below.

We want to be up-front about how our website uses cookies. For more detail on how we use cookies, or for information on how to clear your cookies, please read the sections below.

  • Google Analytics

Google Analytics is a free service provided by Google Inc. which uses cookies to better understand how people use and find our website. This is just general information such as whether you are using a computer or a mobile phone but it is essential in helping us make sure we provide the right information in the right formats on our website. For more information on the cookies created by Google Analytics please read Google’s http://www.google.com/intl/en/privacypolicy.html. You can chose to globally opt out of being tracked on Google Analytics (visit google’s opt out page: https://tools.google.com/dlpage/gaoptout). This will affect every website you visit, not just ours.

  • Facebook Integration

Our website is connected to our Facebook group. When you are signed into your Facebook account the website will allow you to easily like our page and join our Facebook group. Cookies are required to do this. https://www.facebook.com/policy.php

  • Session Cookies

These are temporary cookies that are used each time you visit to the website. They are not kept after you leave the page, but simply ensure you can do things like complete online forms or use the chat functionality.

  • Clearing Cookies

If you decide to clear the cookies in your web browser, then the following instructions should help you:

  • Google Chrome
  1. Click the “wrench” icon in the top right-hand corner and select “Options.”
  2. In the “Under the Hood” tab, click the “Clear browsing data…” button (make sure that “Delete cookies and other site data” is selected).
  3. Click on “Clear browsing data.”
  4. Exit and relaunch the browser.
    • Internet Explorer
  5. On the Internet Explorer Tools menu, click “Internet Options.”
  6. The Internet Options box should open to the General tab.
  7. On the General tab, in the Browsing History section, click the “Delete…” button.
  8. In the “Delete Browsing History” window that comes up, make sure that “Cookies” are selected.
  9. Click the “Delete” button and restart the browser.
    • Mozilla Firefox
  10. Click “Tools” and select “Clear Recent History.”
  11. Make sure that “Cookies” are selected.
  12. Click on “Clear Now.”
  13. Exit and relaunch browser.

Changes to our privacy policy

We may change this Privacy Policy at any time. If we do, we will display a notice to this effect on the home page of our site for at least 30 days. If you use our services or access our site after we have published such a notice, you will be accepting the new policy. Where appropriate, we may also notify you of the changes to you by email.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Computer Geeks Data Protection Compliance Officer at:

Address:          Data Protection Compliance Officer, CGeeks Limited, Apartment 145, The Crescent, Hannover Quay, Bristol BS1 5JQ

Email Address:           info@geeks.co.uk

This Privacy Policy was last updated in September 2015