Solutions Engineer
You are a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues.
Who are Computer Geeks
Our vision
To unleash the potential of every business
Our mission
We’re on a mission to make every single second you spend with technology valuable, secure and stress-free.
Our values
- Total Commitment – We always do the right thing. Leaving no stone unturned, we deliver high-quality outcomes with dedication and consistency.
- Always Curious – We have a passion for learning. Committing to continuous improvement in our pursuit of mastery.
- Achieve Together – We are personable. Working with humility and dedication, we succeed as a team.
Our value proposition
For ambitious business owners who need a consistently great IT experience. Computer Geeks’ modern solutions readily solve their clients’ IT challenges, save time, and enable the achievement of their business goals.
As a Managed Service Provider (MSP), Computer Geeks are a Microsoft-aligned IT services provider.
Our solutions include
- Service Desk Solutions
- IT Support
- IT Hardware & Software
- Server Solutions
- Server Replacement
- Network Design
- Infrastructure Upgrades
- Backup and Disaster Recovery
- Cloud Solutions
- Microsoft 365
- Microsoft Teams Calling
- Intune and Endpoint Management
- Cyber Security Solutions
- Cyber Essentials+
- Managed Firewalls
- Threat Management & EDR
About the role
- You will be a fundamental part of our Solutions Team, focusing on the resolution of complex technical issues escalated from our Support Team
- You will work alongside colleagues in the Solutions Team to assist with the successful delivery of projects for our clients
- The role will involve a mix of office and home-based working, in addition to occasional onsite client activity
Computer Geeks is market-leading with its innovative Geeks Protect, Geeks Cloud and Geeks Voice solutions and specialises in modernising the IT experience of SMEs.
Key Tasks
- Provide 3rd Line support to Computer Geeks’ clients, including key stakeholders (VIPs. Directors & IT Managers)
- Take ownership of problems through to resolution
- Liaise with the Support Team to provide technical assistance and advice
- Assist with client onboardings
- Act as resource to assist with project delivery
Who are you?
You are a motivated and professional engineer who tenaciously pursues the resolution of complex technical issues.
Personal Attributes
- Excellent verbal and written communication skills
- Self-motivated and enthusiastic
- The ability to problem solve, remaining calm and confident when presented with a challenge
- A friendly team player with qualities that match and enhance our culture
- An ambition to grow and progress as an individual as the business progresses in the coming months and years
- An ability to ‘manage up’ and cultivate the best working relationship with those around and senior to you
Previous experience
The ideal candidate would be able to demonstrate success in the autonomous resolution of complex tickets at a 3rd Line level. Examples include:
- User assistance with Microsoft 365 and Modern Workplace deployments (Email, SharePoint Online, OneDrive, Intune, Azure AD, Microsoft Teams, Security)
- Maintaining & troubleshooting typical Windows server roles (Active Directory, Hyper-V, DHCP, DNS, DFSR, SQL)
- Maintaining & troubleshooting Backup/Replication environments
- Maintaining & troubleshooting (L2/L3) network infrastructure
- Windows client OS rollouts and upgrades
Technologies supported
Client Operating Systems: Supported Microsoft Windows Operating Systems, Mac OSX, Linux clients (occassionally).
Server Operating Systems: Windows 2012 R2, 2016, 2019, 2022, Hyper-V Server & Windows Server Core
Cloud technologies: M365 (Azure AD, Exchange Online, Teams, SharePoint Online, Intune, Teams Calling) required, Azure SaaS and some knowledge of IaaS desirable
Servers: Active Directory + other Microsoft stack products, Azure AD Connect, SQL, IIS
Security: Cyber Essentials
Virtualisation: Hyper-V
Software: Microsoft SQL Server, Altaro Hyper-V Backup, Veeam, MS Office (2016+), Adobe Creative Suite, Sage Accounts 50/200/variants
Networking & Hardware: WatchGuard, Draytek, Managed L2/L3 Switches, HPE Servers, Wired & WiFi networks, UPS + server peripherals of any kind
Domains: Domain names, SSLs, DNS + nameservers
Connectivity: Leased lines + ethernet, FTTC/ SoGEA/FTTP.
Required:
4+ years experience in IT Support
Experience resolving issues at a 3rd Line level
Microsoft Certification at Fundamental level
Desired:
Microsoft 365 Role-based certification (Associate or Expert)
Degree from University in an IT field (2:2 and above)
Training
- You will benefit from our belief in Continuous Professional Development to ensure optimal career progression.
The Future
- At Computer Geeks, the team will support you with your development, and you can define your progression with your attitude and output.
- Regular reviews and 1-2-1s throughout the year provide the opportunity to ensure you are on or ahead of target with continuous professional development.
- Computer Geeks offers a dynamic, creative environment where you are provided with the tools, resources and leadership to excel and take your career to the next level.
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