Senior IT Analyst

We are looking to bring in a friendly and upbeat Senior IT Analyst to join our rapidly growing Resolutions team. You will be joining an ambitious and growing team of 15 where your role will be a significant contribution to our future success.

In this role you will be part of the Resolutions team, primarily working in the Problem Resolutions Team.

Salary: £27k-£32k 

Package: 23 days holiday plus your birthday off. Flexible work-from-home policies. Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, drinks fridge & great coffee in the office. 

Hours: 37.5

Location: BS1

Principle Responsibilities

  • Answer incoming calls from Computer Geeks clients
  • Provide support to key client stakeholders (VIPs, Directors & IT Managers)
  • Take ownership of problems through to resolution, including escalations
  • Delivering overflow resource to the projects team including client onboarding
  • Complete backup checks and resolve proactive alerts

Key Skills

  • 3 – 5 years’ experience in IT Support 
  • A highly-motivated individual who loves being part of a team and learning new skills 
  • Excellent communication & confidence 
  • Typing speed of >60 WPM with excellent spelling and grammar 
  • The ability to offer innovative solutions to problems 
  • The ability to offer strategic recommendations to clients 
  • Drive to deliver a human customer experience 
  • Build high quality purposeful documentation 
  • Pride in delivering excellent service to clients 
  • A desire to continually improve 

Desired Qualities

  • Experience working in an MSP
  • Full UK driving license and car
  • Evidence of a pursuit for higher learning, for example certifications in:
    • Microsoft MCP, MCSA, MCSE, MCITP
    • Vendor recognised qualifications
    • Undergraduate degree

Candidates should email their CV to recruitment@geeks.co.uk 

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