Senior IT Analyst
We are looking to bring in a friendly and upbeat Senior IT Analyst to join our rapidly growing Resolutions team. You will be joining an ambitious and growing team of 15 where your role will be a significant contribution to our future success.
In this role you will be part of the Resolutions team, primarily working in the Problem Resolutions Team.
Salary: £27k-£32k
Package: 23 days holiday plus your birthday off. Flexible work-from-home policies. Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, drinks fridge & great coffee in the office.
Hours: 37.5
Location: BS1
Principle Responsibilities
- Answer incoming calls from Computer Geeks clients
- Provide support to key client stakeholders (VIPs, Directors & IT Managers)
- Take ownership of problems through to resolution, including escalations
- Delivering overflow resource to the projects team including client onboarding
- Complete backup checks and resolve proactive alerts
Key Skills
- 3 – 5 years’ experience in IT Support
- A highly-motivated individual who loves being part of a team and learning new skills
- Excellent communication & confidence
- Typing speed of >60 WPM with excellent spelling and grammar
- The ability to offer innovative solutions to problems
- The ability to offer strategic recommendations to clients
- Drive to deliver a human customer experience
- Build high quality purposeful documentation
- Pride in delivering excellent service to clients
- A desire to continually improve
Desired Qualities
- Experience working in an MSP
- Full UK driving license and car
- Evidence of a pursuit for higher learning, for example certifications in:
- Microsoft MCP, MCSA, MCSE, MCITP
- Vendor recognised qualifications
- Undergraduate degree
Candidates should email their CV to recruitment@geeks.co.uk