Senior IT Analyst

We are looking to bring in a friendly and upbeat Senior IT Analyst to join our rapidly growing Resolutions team. You will be joining an ambitious and growing team of 15 where your role will be a significant contribution to our future success.

In this role you will be part of the Resolutions team, primarily working in the Problem Resolutions Team.

Package: 23 days holiday plus your birthday off. Flexible work-from-home policies. Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, drinks fridge & great coffee in the office. 

Hours: 37.5

Location: BS1

Principle Responsibilities

• Answer incoming calls from Computer Geeks clients
• Provide support to key client stakeholders (VIPs, Directors & IT Managers)
• Take ownership of problems through to resolution, including escalations
• Delivering overflow resource to the projects team including client onboarding
• Complete backup checks and resolve proactive alerts

Key Skills

• 3 – 5 years’ experience in IT Support 
• A highly-motivated individual who loves being part of a team and learning new skills 
• Excellent communication & confidence 
• Typing speed of >60 WPM with excellent spelling and grammar 
• The ability to offer innovative solutions to problems 
• The ability to offer strategic recommendations to clients 
• Drive to deliver a human customer experience 
• Build high quality purposeful documentation 
• Pride in delivering excellent service to clients 
• A desire to continually improve 

Desired Qualities

• Experience working in an MSP
• Full UK driving license and car
• Evidence of a pursuit for higher learning, for example certifications in:
  • Microsoft MCP, MCSA, MCSE, MCITP
  • Vendor recognised qualifications
  • Undergraduate degree

Candidates should email their CV to recruitment@geeks.co.uk