IT Analyst

IT Analysts

We are looking to bring in a friendly and upbeat IT Analyst to join our rapidly growing Resolutions team. You will be joining an ambitious and growing team of 15 where your role will be a significant contribution to our future success. 

In this role you will be part of the Resolutions team, primarily working in the Incident Response Team. 

Salary: £19k-£24k 

Package: 23 days holiday plus your birthday off. Flexible work-from-home policies. Pension, Health cash plan, Life insurance, Cyclescheme, Techscheme, drinks fridge & great coffee in the office.  

Hours: 37.5

Location: BS1

Principle Responsibilities 

  • Answer incoming calls from Computer Geeks clients 
  • Assist with triaging of incidents logging all information in our Service Desk PSA system 
  • Provide frontline analysis via phoneemail or remote support 
  • Provide updates and escalation notes to Senior analysts 
  • Complete backup checks and resolve proactive alerts 

Key Skills 

  • 1 – 2 years’ experience support users 
  • Excellent communication 
  • Typing speed of >60 WPM with excellent spelling and grammar 
  • The ability to translate IT to English 
  • Drive to deliver a Human customer experience 
  • A hard-working individual who loves being part of a team and learning new skills 
  • Pride in delivering excellent service to clients 
  • A desire to continually improve 

Desired Qualities 

  • Experience working in an MSP 
  • Evidence of an interest in higher learning, for example courses or certifications in: 
    • Microsoft MTA or MCP 
    • Comptia A+. N+ or S+ 
    • IT-related undergraduate degree 

Candidates should email their CV to recruitment@geeks.co.uk 

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