IT Support That Protects Your Business
We can deal with any IT problem
Our Managed Services Agreement gives you access to professional expertise whenever you need it. It works very simply – when you have a problem, you just get in touch. Years of experience in the IT industry means we know all the problems you could face and can deal with them quickly and efficiently, protecting your company from unexpected downtime.
IT Support when you need it
In office hours we guarantee that when you ring us, you’ll get straight through to one of our Bristol IT Support team – no call centres here! We’ll monitor your systems 24 hours a day, 365 days a year, so if we are alerted to a serious problem – a failed backup for example – we give it top priority.
We won’t blind you with science
Our Bristol IT Support Team understand IT, that’s our job, but we know that not everyone does. So, we talk in language that anyone can understand, without any jargon or technical waffle.
Our Core Services
Email/Telephone/Remote/On-site IT Technical Support for Incidents and Problems – including Infrastructure, Websites + Hosting, Operating Systems and Core Services.
Proactive Endpoint Management (Managed Services) – monitoring for endpoint alerts and fault resolution
Break Fix – Repair or replacement of IT Infrastructure – including building operating systems, fitting of replace-able parts, migration from old systems to new, and acting as an OEM (original equipment manufacturer)
NOC (Network Operations Centre) – as a first point of contact for an incident through to fault resolution, handling the ticket between 3rd party teams if necessary (such as Telecoms, Software, landlords, cabling)
IT Manager Services – as an outsourced IT Manager add-on to your staff – providing advice, consultancy, roadmaps and strategy